This page gives you all the information you need to know about us and the legal Terms and Conditions through which we sell the products listed on our website to you. These Terms apply to any contract of sale for products that exists between us and you.

Please read these Terms and Conditions carefully, if you do not agree with something written within them do not use this website. Before placing an order you will be asked to confirm you have read and understood these Terms, unfortunately if you refuse our Terms you will be unable to purchase from our website.

We recommend you print a copy of our Terms and Conditions or save them to your computer so you can refer to them in the future as necessary.

We reserve the right to change these Terms and Conditions and recommend you read through them each time you use our site to ensure you understand how they apply to you.

These Terms, and any contract that exists between us, are in the English language only.

1. About Us

1.1 We operate www.animalfeedsdirect.com. We are Animal Feeds Direct Limited with our registered office address being 25 Browney Lane, Browney, Durham, England, DH7 8HT and our trading address for all correspondence is Animal Feeds Direct, Low Cocken Farm, Plawsworth, Chester-le-Street, County Durham DH3 4EN.

1.2 Animal Feeds Direct Limited is registered in England and Wales under company number 15300464.

1.3 Contacting us:

1.3.1 To cancel a contract with us in accordance with your legal rights we always require confirmation of this in writing please simply contact us to let us know your decision. You can contact us by phone xxxxxxxxxor email sales@animalfeedsdirect.com.

1.3.2 To contact us for any other reason please call our main office on xxxxxxx or email sales@animalfeedsdirect.com or use the form on the Contact Us page on our website.

1.3.3 If we need to contact you in regards to the contract that exists between us we will do so using the information you provided when placing the order, usually by phone or email.

2. Our Products

2.1 We make every effort to ensure the pictures used to illustrate products on our website are accurate. If you are at all unsure about the item(s) you are buying please phone us for details. If you believe the item(s) you have purchased were represented incorrectly on our site we will investigate the issue for you.

2.2 We make every effort to ensure accurate information is provided; all sizes, weights, dimensions and measurements provided on our website are approximate and for guidance only.

2.3 Packaging of products may differ from that displayed as manufacturers update their packaging regularly.

3. Use of our website

3.1 Your use of our site is governed by these Terms and our Privacy Policy. Please ensure you read these documents fully so you are aware of all Terms that apply to you.

3.2 You must be over 18 to purchase from this website, if you are under 18 you must do so with consent and guidance from a parent or guardian.

3.3 Certain products on our site may only be purchased if you satisfy the legal age requirement for that product. If you are underage please do not attempt to purchase these items.

3.4 You are responsible for ensuring that your account details and passwords remain confidential when using our website and agree to accept responsibility for all activities that occur under your account and password.

3.5 Please ensure you provide us with details that are complete and correct when setting up your account or placing an order. We cannot be held responsible for any delays or losses to your order due to incorrect information being supplied.

4. Our Contract with you

4.1 When you place an order (whether online or by phone) to purchase goods from Animal Feeds Direct you will be sent a confirmation email to confirm we have received your order. Please check through this email and notify us if anything is incorrect. Please note, this email does not mean your order has been accepted, acceptance of the order is as per clause 4.2.

4.2 We will confirm acceptance of your order by sending a dispatch confirmation email. A contract between you and Animal Feeds Direct exists only when a dispatch confirmation has been sent.

4.3 All of our products are subject to availability and we reserve the right to edit or remove items from our site or cancel orders at our discretion. If for any reason we are unable to supply you with a product we will inform you of this by email and will not process your order. If you have already paid we will refund you the full amount, including any delivery costs, as soon as possible.

4.5 All delivery dates are estimates.

5. Payment

5.1The fastest way to pay for your order is by credit or debit card, we accept all major credit cards excluding American Express. Payment is taken immediately by our online payment provider Stripe. Stripe offers a secure payment gateway for online credit and debit card processing.

5.2 Do not email your card details. We accept no responsibility if you provide us with your details in this way.

5.3 Card fraud is illegal and will always lead to prosecution. Every transaction taken online or over the phone is subject to fraud checks performed by Stripe; if we believe the risk of fraud is present on a transaction we reserve the right to cancel the order with immediate effect and without correspondence.

5.5 The Animal Feeds Direct website is fully PCI Compliant.

6. Delivery

Please ensure you use an accessible email address and/or a suitable contact number with your order to allow communication from ourselves or our delivery companies if required. Please check your inbox (as well as Spam / Junk) for communications, order confirmations can sometimes appear there.

We endeavour to post out your goods the same day; however, in busy periods this can take a little longer or if the stock needs ordering in to fulfil your order we aim to have your order processed within 10 working days. Please note couriers do not collect on Saturday's, Sunday's or Bank Holiday's so your parcel will be shipped on the next working day. On occasion we may post out items from the same order separately; this is performed at our discretion and at no additional carriage charge to you.

Postage costs are detailed below; we reserve the right to amend these costs for large or bulky items both within the UK and overseas. If there are to be additional charges you will be contacted by a member of staff by telephone or email to discuss the options. Please email or phone us before placing your order if you are concerned about this.

6.4 Delivery charges:

6.4.1 Standard UK delivery – 0kg-5kg £7.67, 5.01kg-10kg £10.86 10.01kg -20kg £12.67

 Free Click & Collect is available along with free delivery on orders over £125 in DH, NE AND DL postcodes. Prices vary on all pallet deliveries.

6.5 We reserve the right to amend delivery charges for large or bulky items, you will always be contacted if this situation arises to discuss options.

6.6 All UK orders are posted using either DPD Next Day, please note some offshore and Highlands postcodes are ineligible for Next Day Delivery (see clause 6.8).

6.7 All delivery dates are estimates, please track the progress of your order but note goods cannot be classified as lost until 14 working days after posting (longer if International). Please notify us of any delivery issues or queries within 14 days of dispatch.

6.8 Postcodes ineligible for Next Day Delivery – All Northern Ireland and Channel Islands, AB31-56, F17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE.

6.9 International delivery:

International Orders

At present we do not ship international orders, if you do order with us and you have an international delivery address your order will be cancelled and refunded.

7. Returns and Refunds

7.1 You have a legal right to cancel a contract under the Consumer Contracts Regulations 2013 during the periods set out below in clause 7.3. This means you can change your mind or decide for any other reason that you do not want to keep your items, thereby cancelling your contract and receive a refund for your item(s).

7.2 The right to cancel as referred to in clause 7.1 does not apply to items made to your specification, personalised items or items of safety.

7.3 Your legal right to cancel a contract starts from the date we accept your order (when you receive the dispatch confirmation email), as this is when the contract exists between us. The end of your cancellation period is 14 days after the day on which you received your order.

7.4 The following is a guide to our returns policy:

7.4.1 You have 28 days (from receipt of order) to return a non-sale item to us; items must be in their original packaging, all tags attached, unworn and not damaged. A full refund or exchange will be given

7.4.2 You have 14 days (from receipt of order) to return a sale item to us for a full refund; items must be in their original packaging, all tags attached, unworn and not damaged. A full refund or exchange will be given.

7.4.3 If an item is faulty on arrival please contact us by phone XXXXXXXXXX) or email (sales@animalfeedsdirect.com) within 14 days and we will arrange return of the item. Items deemed faulty after this period will be dealt with on a case by case basis in consultation with manufacturers. Please be aware manufacture warranty covers against manufacturing faults/defects, subject to reasonable wear and tear and does not cover misuse of the product which includes, deterioration of colour through UV exposure, heat, chemicals and general waste.

7.4.4 If a parcel looks damaged on arrival do not sign for it; instead refuse the parcel as damaged during posting.

7.4.5 We offer an extended period of returns at Christmas for goods purchased as Christmas presents from November 1st. Last return date for Christmas presents is January 12th.

7.5 To return an item please fill in the returns form enclosed within your parcel, this can be found at the bottom of the invoice. Returns sent without this form may be delayed during processing.

7.6 Refunds are issued using the original payment method. We cannot refund alternative cards. If a voucher is used for payment you will be issued a refund in vouchers. Please note if you return an item purchased online to our store the refund can’t be processed in store, instead your purchase will be refunded by the office within 24 hours (Monday to Friday).

7.7 Unless an item is faulty or not as described, you are responsible for the cost of returning items to us. We can provide returns labels at reduced rates, please call XXXXXXXXXfor details. We recommend that you obtain proof of postage as Animal Feeds Direct cannot be held responsible for any items lost during transit back to us.

7.8 If an item develops a fault please contact us for assistance by phone on XXXXXXXXXor via email at sales@animalfeedsdirect.com. All warranty issues are dealt with on a case by case basis as each manufacturer has a different warranty procedure. Do not send an item back to us without contacting us first as we regret we cannot issue a refund on postal costs incurred. If we require the item back you will be provided with a free post label to return the item. Goods returned under complaint will not be accepted unless clean and dry; Health & Safety Act 1972.

7.9 International Returns - we reserve the right to charge a re-stocking fee of up to 20% on International returns outside the EU to cover incurred costs.

8. Pricing

8.1 We make every effort to maintain the prices shown on our Website. Prices, however, are liable to increase beyond our control and therefore we reserve the right to discontinue items or to amend prices when necessary. Existing orders will not be affected.

8.2 Prices and special offers listed on our website may differ from those in our shop. We regret that we are not able to offer the same discounts in-store and online and that discount codes or vouchers cannot be used in conjunction with any other offers or sale items.

8.3 All prices include VAT (where applicable) at the current rate chargeable in the UK.

9. Contact Details

Animal Feeds Direct

Low Cocken Farm

Plawsworth

Chester-le-Street

County Durham

DH34EN

Email: sales@animalfeedsdirect.com

Telephone: XXXXXXXXXX

Animal Feeds Direct is a trading name of Animal Feeds Direct Ltd.

Company Reg Number: 15300464